Store Policy

Store Policies

Welcome to Changed by Grace! We want your shopping experience with us to be enjoyable, straightforward, and satisfying. To ensure clarity and transparency, please take a moment to review our store policies outlined below:

1. Order Processing:

  • Processing Time: We strive to process and ship your orders as quickly as possible, typically within 1-3 business days. Please note that during high-demand periods, processing times may be slightly longer.

2. Shipping:

  • Shipping Options: We offer various shipping options to accommodate your needs. Shipping costs and estimated delivery times will be provided at checkout.
  • Tracking: Once your order is shipped, you'll receive a tracking number to monitor its progress.
  • International Shipping: We ship internationally to most destinations. Please be aware that customs duties and taxes may apply, which are the responsibility of the buyer.

3. Returns & Exchanges:

  • Returns: We accept returns within 30 days of receiving your order, provided the item is unused, in its original packaging, and in sellable condition. You may be responsible for return shipping costs.
  • Exchanges: We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your order to initiate an exchange.

4. Refunds:

  • Refunds: Refunds are available within 30 days of purchase. Refunds will be processed within 5-7 business days after we receive and inspect your returned item. Shipping costs are non-refundable.

5. Privacy & Security:

  • Privacy: We respect your privacy and handle your personal information with care. Please review our Privacy Policy for more details on how we collect, use, and protect your data.
  • Security: We prioritize the security of your payment information and utilize industry-standard encryption technologies to safeguard your transactions.

6. Contact Us:

  • Questions or Concerns: If you have any questions, concerns, or need assistance, please don't hesitate to reach out to our customer support team through our Contact Us page.

7. Feedback & Reviews:

  • Reviews: We value your feedback and encourage you to share your thoughts by leaving product reviews. Your opinions help us improve our products and services.

8. Changes to Policies:

  • Policy Updates: We reserve the right to update our store policies at any time. Please check this page periodically for any changes.

Thank you for choosing Changed by Grace. Your satisfaction and trust are our top priorities, and we're here to make your shopping experience as enjoyable as possible.